Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

The following Terms and Conditions apply to all transactions on telescopes-direct.com web-site. The use of this web-site and purchase of goods or services through this web-site indicates your acceptance of these Terms and Conditions.

We may change these Terms and Conditions from time to time without notice to you. Changes will apply to any subsequent orders. You should check these Terms and Conditions every time you place an order with us.

ORDERING

Making an on-line order is safe and easy. Please select those items you wish to purchase from our goods catalogue and click the "Add to Basket" button against the corresponding products to put them into your Shopping Basket. Please select the quantity you require. Click the 'Review & Check Out' button when you have put all the goods you require into your Basket. Select your delivery option and location and click 'Checkout' to proceed to the following step.

If you are a registered user, please enter your email and password. If this is the first time you are shopping with us, please fill in the Registration form.

Please choose your payment option and click continue. If you are paying by credit/debit card complete your card details on our secure payment page and click ‘continue'. This completes your order and you will get a confirmation email from our server provided you have supplied us with a valid email address.

If you prefer payment by Bank Transfer then please arrange a bank transfer for the total of your order according to the account information and reference provided. Your order will be fulfilled as soon as the funds have cleared in our account. Click ‘continue'. This completes your order and you will get a confirmation email from our server provided you have supplied us with a valid email address.

PRICES AND PAYMENT

All prices on the telescopes-direct.com web-site include applicable UK Value Added Tax (VAT) at the current rate. The price does not include any import taxes applicable outside of the United Kingdom.

Prices are subject to change at any time prior to acceptance of your order. Should there be any change we will notify you and give you the option to proceed or to cancel your order.

If, by mistake we have under-priced an item or listed it at an incorrect price, we will not be liable to supply that item to you at the stated price. We will notify the correct price to you so you can decide whether or not you wish to order the item at that price. Telescopes Direct reserves the right to refuse or cancel any orders placed for products listed at the incorrect price whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged you will be refunded in full.

We accept all major credit and debit cards, including:

Visa, Visa Delta, Visa Electron
Mastercard, Debit Mastercard
Maestro, Solo
Delta and Switch

We currently do not accept American Express or Diners Club.

All credit and debit card transactions on this web-site are processed using secure online payment systems provided by SagePay - the UK's largest independent Payment Service Provider. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not authorise payment to us, we will not be liable for any delay or non-delivery.

We also accept payment by bank transfer. You can choose this option during the checkout process. Then please arrange a bank transfer for the total of your order according to the account information and reference provided. Your order will be fulfilled as soon as the funds have cleared in our account.

Legal title to any goods shall not pass to the Customer until total amount due to Telescopes Direct have been paid in full.

PRODUCT AVAILABILITY

We keep our web-site up to date. However receipt of your order doesn't guarantee availability. Telescopes Direct reserves the right to withdraw any item from sale, change or discontinue the availability of Products and cancel any order and not supply Products at any time, at its sole discretion, for whatever reason. We will contact you as soon as possible if this is the case. If we cancel your order, any payment made for the Products and their delivery will be refunded in full.

All the products are subject to availability and Telescopes Direct therefore reserves the right to supply only part of an order or to divide orders; to alter availability, duration or to terminate at any time any special offers. We will contact you as soon as possible if this is the case. Should you wish to cancel your order at any stage you will be refunded in full provided the order has not already been processed and dispatched.

Sometimes the Product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

If you are concerned about your order for any reason, please don't hesitate to Contact Us.

ERRORS AND OMISSIONS

The images of the Products on our website are for illustration only. Although we have made every effort to display the images accurately, we cannot guarantee they accurately reflect the Products. Some Products may vary from the web-site images.

Product descriptions are for guidance only and shall not constitute the contract 'sale by description'. Errors and Omissions excepted.

We will promptly correct any errors and omissions brought to our attention.

DELIVERY

We aim to dispatch all orders same-day or next working day and we hold extensive stocks to provide the delivery right away. If there is a delay in our dispatch of your order, we will advise you accordingly. Click here to read full description of Delivery methods and details.

RETURNS AND CANCELATIONS

Customers in the UK are covered by the Consumer Protection (Distant Selling) Regulations 2000. You have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods and to return the goods ordered and to receive a refund (less shipping or other costs incurred by us), within 30 days of the goods being received by us. Click here to see our full Returns Policy.

PRODUCTS WARRANTY

All Products supplied through Telescopes Direct on-line shop are covered by the Manufacturers' own warranty. it is usually for a period of twelve months from the date of delivery but can be longer with some Manufacturers. Please Contact Us if you need to confirm your Products' warranty period.

Manufacturers' warranty covers parts and labour to repair product that has became faulty due to manufacturing faults. Warranty does not cover faults caused by accident, neglect, misuse or mishandling, or normal wear and tear. Goods returned as faulty will be returned to the Manufacturers' service centre. Any decisions on necessary repairs and charges will be final.

Click here to see our full Returns Policy and how to return Products under Warranty.

PRIVACY POLICY

We are committed to protecting your privacy. This Privacy Policy outlines the information we collect from our Customers during the ordering process and how we use it. This information is collected lawfully and in accordance with the Data Protection Act 1998. Click here to see our full Privacy Policy.

LINKS TO OTHER WEBSITES

Our web-site may contain links to sites operated by third parties. However, we have no control over these linked sites and all of them have separate independent privacy and data collection practices which are not governed by our Privacy Policy. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. We also can not accept responsibility for any information or opinions from third-parties contained within this site or for the content of third parties web-sites linked from this site. These linked sites are only for your convenience and therefore you access them at your own risk.

VISITORS CONTENT AND CONDUCT DISCLAIMER

Telescopes Direct has no liability and is not in any manner responsible for any user-generated content, materials or other activity on this web-site. We can not review all communications and materials posted to or created by users accessing our web-site. You acknowledge that by providing you with the ability to view and distribute user-generated content on this web-site, Telescopes Direct is merely acting as a passive conduit for such distribution.

You are prohibited from posting or transmitting to or from this web-site any material that is threatening, abusive, defamatory, obscene, fraudulent, deceptive, or misleading, in violation of a copyright, trademark or other intellectual property right, indecent, seditious, offensive, pornographic, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience. Telescopes Direct reserves the right to block and remove such communications or any communications and posts otherwise unacceptable to Telescopes Direct at its sole discretion.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden.

You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

You may not misuse telescopes-direct.com web-site in any way including, without limitation, by hacking.

LIMITATION OF LIABILITY

Please read the instruction manuals and other user documentation that comes with your Products carefully and use all Products safely and in accordance with the Manufacturers' guidelines.

In no event will Telescopes Direct be liable for any special or consequential damages or losses, direct or indirect, incidental, punitive damages, however caused, that may result from or or related to the purchase or use or inability to use of the Products bought from Telescopes Direct or from use of telescopes-direct.com web-site, even if Telescopes Direct was informed of the possibility of such damages.

Telescopes Direct has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity that could result from or related to ordering, purchase or use or inability to use of the Products bought from Telescopes Direct.

Telescopes Direct provides and maintains telescopes-direct.com web-site on an "as is" and "as available" basis and makes no promise that use of the web-site will be uninterrupted or error free. Telescopes Direct does not make any warrantees or representations regarding the use of the materials in this web-site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Telescopes Direct does not warrant that that this web-site or the server that makes this web-site available are free of viruses or other harmful components.

We do not guarantee that this website will be compatible with your PC, MAC or other electronic device and we accept no liability for any corruption or loss of data held on your PC, MAC or other electronic device or any liability for any other loss or damage of any kind caused to your PC, MAC or other electronic device resulting from use of this web-site.

In no event will Telescopes Direct liability exceed the amount paid by you for the Product.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Telescopes Direct, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms and Conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

The entire content included in this web-site, including but not limited to text, images, photographs, marketing material, software, any information on this web-site, graphics, code and other intellectual property is copyrighted and is the property of Telescopes Direct and, unless otherwise specified, may not be used, copied or altered without our written consent. Some product images and product descriptions within this site are Copyright their respective owners. All brand names, logos and trademarks are property of their respective owners

You may copy and print portions of this web-site solely for your own non-commercial use, or to place an order or to purchase Products with Telescopes Direct. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this web-site is strictly prohibited, unless authorized by Telescopes Direct.

CUSTOMER SERVICES

At Telescopes Direct we are committed to Customer satisfaction and we pride ourselves on our consistently high level of customer service. Making your experience with us a positive one is our top priority. However, whilst we strive to get everything right first time, sometimes it is inevitable that problems can occur. We will rectify them promptly and ensure you are satisfied.

If you have a complaint about the Products we supplied, our services or any other aspect of our business, please Contact Us. All the correspondence with our Customers is confidential.

We are always keen to receive any feedback. If you have any comments please Contact Us.

NOTICE

Telescopes Direct may deliver notice to you by means of e-mail, a general notice on the web-site, or by other reliable method to the address you have provided.

CONTACT US

If you need any advice or help when ordering, information about a Product, or if you would like to provide us with feedback or comments please Contact Us.

GOVERNING LAW AND JURISDICTION

The contract between Telescopes Direct and you as a Customer shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

Any cause of action or claim you may have with respect to the web-site (including but not limited to the purchase of Products) must be commenced within one (1) year after the claim or cause of action arises.

Telescopes Direct's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right.

Telescopes Direct may assign its rights and duties under this Agreement to any party at any time without notice to you.

This Terms and Conditions do not affect your legal or statutory rights.